FREE U.S. SHIPPING ON EVERY ORDER

SHIPPING & PRODUCTION POLICY

Last Updated: August 7, 2026

At Wall Art Go, we want your artwork to arrive safely, securely, and ready to become part of your space. This Shipping & Production Policy explains how orders placed through wallartgo.com are prepared, produced, shipped, tracked, and delivered.

Wall Art Go currently ships exclusively within the United States. International shipping is not available at this time.

1. Made-to-Order & Production Process

Many Wall Art Go products are prepared or produced specifically after an order is placed. This allows us to maintain product quality while offering a broad selection of artwork, formats, and sizes.

Production begins after your order has been successfully submitted and payment has been authorized. During this stage, your artwork may be prepared, printed, inspected, finished, packaged, and transferred to the appropriate shipping carrier.

Because production is separate from shipping, the time required to prepare an order should not be confused with carrier transit time.

2. Estimated Production Time

Most Wall Art Go orders are typically prepared for shipment within 2–5 business days after the order is confirmed.

Production may occasionally require additional time because of:

  • High seasonal order volume
  • Large or specialty canvas sizes
  • Product availability
  • Quality-control requirements
  • Production equipment or material availability
  • Weekends or U.S. holidays
  • Unexpected operational disruptions

Production times are estimates and are not guaranteed. We prioritize proper preparation and quality control before an order leaves the production or fulfillment facility.

3. United States Shipping Only

Wall Art Go currently accepts orders for delivery within the United States only.

We do not currently offer international shipping. Orders submitted with unsupported international delivery addresses may be canceled and refunded where appropriate.

4. Estimated Shipping Time

After production is completed and an order has been transferred to the shipping carrier, standard delivery within the United States generally takes approximately 3–8 business days.

Total estimated order time therefore includes:

  • Production: approximately 2–5 business days
  • Shipping: approximately 3–8 business days after shipment

These timeframes are estimates rather than guaranteed delivery dates. Some destinations, oversized products, remote areas, holidays, severe weather, or carrier disruptions may require additional time.

5. Business Days

Business days generally refer to Monday through Friday and exclude U.S. federal holidays.

Orders placed during weekends or holidays may begin processing on the next available business day.

6. Shipping Rates

Any applicable shipping charges will be displayed during checkout before you submit your order.

Shipping rates may vary depending on the product, canvas size, quantity, destination, fulfillment requirements, and available shipping service.

If a free-shipping promotion is available, any applicable conditions or minimum purchase requirements will be displayed on the website or during checkout.

7. Order Confirmation

After placing an order, you should receive an order confirmation using the email address provided during checkout.

Please review your confirmation carefully, particularly:

  • Customer name
  • Shipping address
  • Email address
  • Selected artwork
  • Canvas size or product variation
  • Quantity

If you notice an error, contact us immediately at wallartgo.help@gmail.com.

8. Shipping Address Changes

Address-change requests must be submitted as quickly as possible after an order is placed.

We will make reasonable efforts to update the shipping information if the order has not entered a stage where changes are no longer possible. However, address changes cannot be guaranteed once production or fulfillment has begun.

Once an order has been shipped, Wall Art Go generally cannot redirect or modify the delivery address. Carrier options may vary after shipment.

9. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address when submitting an order.

Wall Art Go is not responsible for delivery problems resulting from incorrect, incomplete, outdated, or undeliverable address information supplied by the customer.

Additional shipping charges may apply if an order must be reproduced, reshipped, or redirected because incorrect address information was provided.

10. Tracking Information

Once your order has been prepared and transferred to a shipping carrier, tracking information will generally be sent to the email address associated with your order when tracking is available.

Please allow some time after receiving a shipment notification for carrier tracking systems to update.

If tracking has not updated immediately, this does not necessarily mean that the package has not entered the carrier network.

11. Multiple Packages

An order containing multiple products may occasionally be produced or shipped separately. As a result, you may receive more than one package or tracking number for the same order.

Separate packages may also arrive on different days.

If part of your order has arrived but another item is still outstanding, review all available tracking information before contacting customer support.

12. Shipping Carriers

Wall Art Go and its fulfillment partners may use established U.S. shipping carriers and logistics providers depending on the destination, package dimensions, product type, and service availability.

Carrier selection may vary between orders and cannot always be requested or guaranteed.

13. Delivery Estimates Are Not Guarantees

Any production or delivery date provided by Wall Art Go, a fulfillment provider, or a shipping carrier is an estimate unless specifically stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Carrier delays
  • High seasonal shipping volume
  • Holiday closures
  • Labor disruptions
  • Incorrect addresses
  • Regional service interruptions
  • Other unforeseen circumstances

We appreciate your patience when delays occur outside the normal delivery process.

14. Packages Marked Delivered

If carrier tracking shows that your package has been delivered but you cannot locate it, we recommend first checking:

  • Around the property's normal delivery locations
  • Front, side, or rear entrances
  • Mailrooms or parcel lockers
  • Building management or reception staff
  • Household members
  • Neighbors where appropriate
  • Any delivery photograph or carrier notification

Some carriers may mark a package delivered shortly before final physical delivery. If the package remains missing, contact the carrier and then contact Wall Art Go for additional assistance.

15. Lost Packages

If tracking stops updating for an extended period or a package appears to have been lost in transit, contact us at wallartgo.help@gmail.com.

Please include your order number so we can review the shipment information and determine the appropriate next steps.

We may need to work with the applicable carrier or fulfillment provider before determining whether replacement, reshipment, refund, or another resolution is appropriate.

16. Damaged Packages or Artwork

Canvas artwork is packaged with care, but shipping damage can occasionally occur.

If your artwork arrives damaged, please contact us promptly at wallartgo.help@gmail.com.

To help us review the issue efficiently, please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the damaged artwork
  • Photographs of the shipping box or packaging
  • Photographs of any visible external package damage
  • The shipping label when reasonably available

Please retain the damaged artwork and packaging until the claim or replacement request has been reviewed.

17. Incorrect Products

If you receive the wrong artwork, incorrect size, incorrect variation, or an item that does not match your confirmed order, contact us promptly.

Please provide your order number and clear photographs showing the product received. Our team will review the order details and determine the appropriate resolution.

18. Production Quality Review

Wall Art Go and its production or fulfillment partners may conduct quality checks before artwork is released for shipment.

If a product does not meet production standards, additional preparation time may sometimes be required so the issue can be corrected before shipment.

While this may occasionally extend the production period, our priority is to avoid knowingly shipping artwork that does not meet expected production standards.

19. Color and Print Variations

Printed artwork may have minor differences in color compared with how an image appears on a phone, computer monitor, or tablet.

Screen brightness, calibration, display technology, ambient lighting, printing materials, and production processes can all influence perceived color.

Minor variations that are inherent to digital display and physical printing are not generally considered shipping damage.

20. Canvas Size and Measurement

Customers should review product dimensions carefully before completing an order. Room mockups and lifestyle photographs are intended to help visualize the artwork but may not represent exact scale in every environment.

Always rely on the dimensions stated on the applicable product page when determining whether an artwork size is appropriate for your space.

21. Delivery to Apartments and Multi-Unit Buildings

Customers shipping to apartments, condominiums, offices, dormitories, or other multi-unit properties should provide all necessary delivery information, including unit, apartment, suite, floor, or building numbers.

Wall Art Go is not responsible for delivery issues caused by omitted unit information, inaccessible buildings, incorrect access instructions, or restrictions imposed by the receiving property.

22. P.O. Boxes and Special Delivery Addresses

Delivery availability to P.O. Boxes, military addresses, or other special address types may depend on the product size and carrier selected for the shipment.

Large canvas packages may require a physical street address. If your selected delivery address cannot accommodate the shipment, our team may contact you for an alternative address before the order can proceed.

23. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned because the carrier cannot complete delivery, contact Wall Art Go for assistance.

Reshipping may require additional shipping charges when the original delivery failure resulted from an incorrect address, refusal, failure to collect a package, or another circumstance within the customer's control.

24. Order Cancellation During Production

Because many Wall Art Go products may enter production shortly after an order is placed, cancellation requests should be submitted immediately.

We cannot guarantee cancellation once production, printing, preparation, or fulfillment has started.

To request a cancellation, email wallartgo.help@gmail.com with your order number as soon as possible.

25. Returns Are Separate from Shipping

Return eligibility is governed by the Wall Art Go Return & Refund Policy.

Do not send merchandise back to a fulfillment facility or other address without receiving return authorization from Wall Art Go first.

An address shown on our website for business or fulfillment purposes does not automatically constitute an approved return address.

26. New York Fulfillment Location

Wall Art Go uses U.S.-based fulfillment services in connection with order processing and delivery.

Wall Art Go
c/o Hall Street 3PL
12 Hall Street
Brooklyn, NY 11205
United States

This fulfillment location is not automatically authorized for customer returns. Please contact Wall Art Go before sending any merchandise.

27. Peak Season & Holiday Shipping

Production and carrier networks may experience increased volume around major U.S. holidays and seasonal shopping periods.

Customers ordering for birthdays, holidays, gifts, events, or other time-sensitive occasions should place orders as early as possible.

Unless explicitly guaranteed in writing, Wall Art Go cannot guarantee arrival by a particular holiday, birthday, event, or other requested date.

28. Fraud Prevention and Shipping Review

Certain orders may require additional review before production or shipment for security and fraud-prevention purposes.

We may contact the purchaser when additional information is reasonably necessary to verify a transaction or shipping destination.

Failure to provide requested verification may result in delayed processing or cancellation where appropriate.

29. Changes to This Shipping & Production Policy

Wall Art Go may update this Shipping & Production Policy from time to time to reflect changes in production processes, carriers, fulfillment operations, delivery services, business practices, or legal requirements.

The latest version will be posted on wallartgo.com with an updated revision date.

30. Need Help With Shipping or Production?

If you have questions regarding production, shipping, tracking, delivery, damaged artwork, or an existing order, our customer support team is available to assist you.

Wall Art Go
Website: wallartgo.com
Email: wallartgo.help@gmail.com

When contacting us regarding an existing purchase, please include your order number and the email address used to place the order so we can assist you efficiently.